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Frequently Asked Questions (FAQ)
What payment methods do you accept?
We accept payment by credit card (Visa, Mastercard, American Express and PayPal), as well as payment via PayPal. All transactions are secure and protected by advanced encryption.
Can I change or cancel my order after I have placed it?
Une fois votre commande confirmée, nous traitons immédiatement votre demande afin d’assurer une livraison rapide. Par conséquent, les modifications ou annulations ne sont possibles que dans l’heure suivant l’achat. Pour toute demande urgente, contactez notre service client via WhatsApp au+33 6 62 28 12 71ou par email à beaute.sirius@gmail.com .
What are the delivery times?
Our products are generally delivered within 6 days on average. Delivery is available for all orders, regardless of destination.
Which countries are served ?
We deliver our creations worldwide at no extra charge.
How do I return an item?
You have 30 days from receipt of your order to make a return if you are not completely satisfied.
When and how will I be reimbursed?
Once we have received and inspected your return, we will refund you within 5 to 10 working days using the same payment method you used to make the purchase.
How can I contact GLOWÉA ?
Our customer service is available from Monday to Friday, 9am to 7pm. You can reach us:By WhatsApp at +33 6 62 28 12 71 By email at beaute.sirius@gmail.com . We promise to get back to you within 24 working hours.